Report a Natural Gas Leak

Smell Gas? Report it!

How to recognize a Natural Gas Leak

Even though natural gas is colorless, odorless, and non-toxic in its pure form.  There are several ways to discover a natural gas leak by sight, sound, or the most common way, smell.  The smell is actually due to an additive placed in natural gas pipelines called mercaptan to make sure a leak can be found and found quickly.
Sight - Blowing gas, dead or dry vegetation, or bubbles in the water near a pipeline. Escaping gas affects the nutrients in soil, so discolored soil or dead vegetation near a pipeline may indicate a leak.
Sound - Whistling, hissing, or roaring noise. Natural Gas leaks may make a hissing or high-pitched whistling noise.
Smell - Odored to smell like rotten eggs. Because the gas is odorless, a sulfur-based odorant is added to give it a rotten-egg smell that warns of its presence. Be alert for this odorant or any petroleum smell.

What to do if you find a natural gas leak outside?

  • Immediately leave the area.
  • If possible, turn off any vehicles or equipment being used in or near the suspected leak.
  • Abandon any equipment being used and move upwing from the suspected leak.
  • From a safe location, call 911, your local emergency response number, or call South Alabama Gas.  Give your name, phone number, location, and a description of the leak.
  • Warn others to stay away when possible.

What to do if you find a natural gas leak inside your home or business?

  • Do not turn on or off lights, use phones, or other electrical items that could be an ignition source.
  • Get out of the building and call your local South Alabama Gas office immediately.
  • Warn others and keep them out of the building until help arrives.
  • Do NOT smoke.
  • As you are exiting the building leave the doors open for ventilation.

Manage your account

Pay your bill online

Learn more

Find a Branch Office

Find a branch office location

Learn more
South Alabama Gas Locations

We are here to help!

Call Us at:  (800) 273-8055 or

EMail Us at:



714 West Front St.
Evergreen, AL

(251) 578-2740

(800) 273-8055


330 E. Claiborne St.
Monroeville, AL

(251) 575-3289

(800) 874-9782


117 N. Mulberry Ave
Butler, AL

(205) 459-2447

(877) 678-8884

NowSoft Solutions